Shipping Policy
1. Shipping Coverage
We currently ship within the United States. We do not offer international shipping at this time.
- Free Standard Shipping: All orders qualify for free standard shipping — no minimum purchase required.
- No Hidden Fees: We do not charge any handling or processing fees. Applicable taxes are calculated at checkout based on your delivery address.
2. Order Processing Time
- Handling Time: 1–3 business days
- Order Cut-Off Time: 3:00 PM (Eastern Time, ET) daily
Orders placed before the daily cut-off time are typically prepared and ready for carrier pickup by the next business morning. Orders placed after the cut-off time begin processing on the next business day.
Weekend & Holiday Orders: Orders placed on weekends or public holidays are processed on the next business day. You will receive an order confirmation email immediately after purchase, and a shipping confirmation with tracking information once your order has been dispatched.
3. Estimated Delivery Time
Standard Shipping (Estimated): 4–7 business days after shipment
Delivery time is calculated from the shipping date, not the purchase date. Delivery times are estimates only and may vary due to peak seasons or carrier delays beyond our control.
4. Carriers
We ship using reputable carriers such as USPS, UPS, FedEx, or other trusted carriers depending on your location and the size of your order.
5. Order Tracking
Once your package is on its way, you will receive a shipping confirmation email containing a tracking number and a link to monitor your delivery in real time. If you have not received a tracking number or shipping confirmation email within the expected window, please contact us at info@laboutiquebyrosa.com.
6. Address Accuracy
Please ensure all shipping details are correct at checkout. If a parcel is returned to us due to an incorrect or incomplete address, reshipment fees may apply and you may be responsible for additional shipping costs.
7. Order Changes
If you need to modify your order (such as your shipping address), please contact us within 2 hours of placing your order. After 2 hours, your order may enter our fulfillment process and changes may not be possible. If your order has already shipped, you will need to follow our Refunds & Returns Policy to return the items for a refund.
8. Delivery Attempts
Our shipping carriers will attempt delivery to the address provided at checkout. If delivery is unsuccessful, the carrier may leave a notice with instructions for re-delivery or pickup. It is your responsibility to ensure the delivery address is correct and that someone is available to receive the package. We are not responsible for packages that cannot be delivered due to incorrect or incomplete addresses provided by the customer.
9. Delays and Force Majeure
We are not liable for shipping and delivery delays caused by:
- Shipping carrier delays or errors
- Weather events or natural disasters
- Events outside our control (force majeure)
If your order is significantly delayed, please contact us and we will work with the carrier to assist in resolving the issue.
10. Lost or Damaged Packages
Lost Packages: If your package has not been delivered within the estimated delivery window, please contact us. We will work with the carrier to help resolve the issue.
Damaged Packages: If your order arrives damaged, please keep the original packaging and all materials, take clear photos of the damaged item(s) and packaging, and contact us within 3 days of delivery. We will work with you to resolve the issue, which may include sending a replacement or issuing a full refund.
11. Multiple Items & Partial Shipments
If your order contains multiple items, they may be shipped separately and arrive on different days. You will receive a shipping confirmation email for each shipment. There are no additional shipping charges for partial shipments unless otherwise stated at checkout.
12. Contact Us
If you have any questions regarding your shipment, please reach out:
- Store: La Boutique by Rosa
- Email: info@laboutiquebyrosa.com
- Phone: +1 (516) 255-5500
- Address: 4181 Merrick Rd #6012, Massapequa, NY 11758
- Business Hours: Tuesday – Saturday 11:00 AM – 6:00 PM | Sunday 11:00 AM – 5:00 PM