FAQ
Frequently Asked Questions
LA BOUTIQUE BY ROSA
1. Orders & Shipping
1.1 How long will it take for my order to arrive?
Standard shipping typically takes 4–7 business days after your order is shipped. You will receive a shipping confirmation email with a tracking number once your order is dispatched. Please note that delivery times are estimates and may vary during peak seasons or due to carrier delays.
1.2 Do you ship internationally?
At this time, we only ship within the United States. We do not offer international shipping.
1.3 How can I track my order?
Once your package is shipped, you will receive a shipping confirmation email containing a tracking number and a direct link to track your delivery in real time. If you have not received a tracking number within the expected window, please check your spam folder or contact us at info@laboutiquebyrosa.com.
1.4 Can I change or cancel my order after placing it?
You may request to modify or cancel your order within 2 hours of placing it. Please contact us immediately at info@laboutiquebyrosa.com with your order number. After 2 hours, your order may enter our fulfillment process and changes may no longer be possible.
1.5 My package shows as delivered but I haven't received it. What should I do?
Please check around your delivery address for a carrier notice, as the package may have been left with a neighbor or at a local pickup point. If you are unable to locate it, contact us and we will work with the carrier to help resolve the issue.
2. Returns & Refunds
2.1 What is your return policy?
We accept returns within 30 days of the delivery date. Items must be unused, unworn, and in their original packaging with all tags and labels attached. A valid order number or digital receipt is required. Please visit our Refunds & Returns Policy for full details.
2.2 How do I start a return?
Email us at info@laboutiquebyrosa.com with your order number and reason for the return. If your item arrived damaged or incorrect, please include clear photos of both the product and the outer packaging. We will review your request and provide a return authorization with a prepaid return shipping label within 24 hours.
2.3 Who pays for return shipping?
We cover all return shipping costs. A prepaid return shipping label will be provided at no charge upon authorization of your return.
2.4 How long does it take to receive my refund?
Once we receive and inspect your returned item, we will notify you of the outcome. Approved refunds are issued to your original payment method within 10 business days. Your bank may take an additional 5–10 business days to reflect the refund in your account.
2.5 My item arrived damaged. What do I do?
Please contact us within 3 days of delivery with clear photos of the damaged item and the original packaging. We will prioritize your case and offer either a replacement or a full refund at no additional cost to you.
2.6 What items cannot be returned?
The following items are not eligible for return: items showing signs of wear, washing, odors, stains, or damage caused after delivery; items returned without original tags, labels, or packaging.
3. Payment
3.1 What payment methods do you accept?
We accept Visa, MasterCard, American Express, Discover, Shop Pay, Apple Pay, Google Pay, and PayPal. All transactions are processed securely through PCI-DSS compliant payment processors.
3.2 Is my payment information secure?
Yes. We use SSL encryption on our website and do not store your full credit card details on our servers. All sensitive payment data is handled by our PCI-DSS compliant payment processors.
3.3 Why was my payment declined?
Please check that your billing address, card number, expiry date, and CVV are entered correctly. Ensure your card has sufficient funds or available credit. Try contacting your bank to confirm whether the transaction was blocked. You may also try a different payment method such as PayPal, Apple Pay, or Google Pay.
3.4 Will I be charged taxes?
Applicable taxes are calculated at checkout based on your delivery address and will be displayed before you confirm your order.
4. Sizing & Fit
4.1 How do I find my correct size?
Please refer to our Size Guide for detailed measurement instructions and a complete size chart for tops, dresses, and bottoms. Between sizes, we recommend sizing up for a relaxed fit or sizing down for a more fitted look.
4.2 Do your sizes run true to size?
Our bodysuits and fitted tops generally run true to size. Sweaters and loungewear tend to have a relaxed or oversized fit — you may want to consider your usual size or even size down. When in doubt, check the specific measurements in our Size Guide or contact us for assistance.
4.3 What if an item I ordered doesn't fit?
If the item does not fit, you may return it within 30 days of delivery as long as it meets our return eligibility requirements. We cover all return shipping costs, so you can order with confidence.
5. Contact Us
5.1 How can I contact you?
If you have any questions or need assistance, please reach out to us:
- Store Name: La Boutique by Rosa
- Address: 4181 Merrick Rd #6012, Massapequa, NY 11758
- Phone: +1 (516) 255-5500
- Email: info@laboutiquebyrosa.com
- Business Hours: Tuesday – Saturday 11:00 AM – 6:00 PM | Sunday 11:00 AM – 5:00 PM
5.2 What is your response time?
We aim to respond to all inquiries within 24 hours during business days. For urgent matters such as damaged shipments or order cancellations, please contact us by phone or text for the fastest response.
5.3 Do you offer private appointments?
While we accept walk-ins during business hours, we also offer private appointments for customers who prefer a more personalized shopping experience. Please call or text us at +1 (516) 255-5500 to schedule.