Refunds & Returns Policy

1. Return Window & Eligibility

You have 30 days from the date of delivery to request a return. To qualify, your item must meet all of the following conditions:

  • Condition: Unused, unworn, and in the same condition as when you received it.
  • Packaging: Returned in its original, unopened packaging with all tags and labels intact.
  • Proof of Purchase: A valid order number or digital receipt must be provided at the time of the return request.

2. Non-Returnable Items

The following items are not eligible for return:

  • Items showing signs of wear, washing, odors, stains, or damage caused after delivery.
  • Items returned without original tags/labels or original packaging.

3. How to Start a Return

To ensure your return is handled promptly, please follow the steps below:

  • Contact Us: Email info@laboutiquebyrosa.com with your order number and the reason for your return.
  • Documentation: If your item arrived damaged or incorrect, please attach clear photos of both the product and the outer shipping packaging.
  • Authorization: Once we review your request, we will provide a return authorization and detailed instructions. Returns sent without prior authorization may not be accepted.
  • Mail-In Returns Only: We currently support mail-in returns only. No in-person returns or drop-offs. Once authorized, we will provide a prepaid return shipping label at no charge.

Response Time: We aim to respond to return requests within 24 hours.

4. Shipping Costs & Refund Timeline

  • Return Shipping: We cover all return shipping costs. A prepaid return shipping label will be provided upon authorization.
  • No Restocking Fees: We do not charge any restocking or administrative fees.
  • Refund Processing: Once we receive and inspect your returned item, we will notify you of the outcome. Approved refunds will be issued to your original payment method within 10 business days. Your bank may take an additional 5–10 business days to reflect the refund in your account.

5. Damaged or Incorrect Items

If your order arrives damaged or you receive the wrong item, please contact us within 3 days of delivery. We will prioritize your case and offer either a replacement or a full refund at no additional cost to you. Clear photos of the product and packaging are required to process your request.

6. Contact Us

If you have any questions about our return policy or would like assistance with a return, please reach out:

  • Store: La Boutique by Rosa
  • Email: info@laboutiquebyrosa.com
  • Phone: +1 (516) 255-5500
  • Address: 4181 Merrick Rd #6012, Massapequa, NY 11758
  • Business Hours: Tuesday – Saturday 11:00 AM – 6:00 PM | Sunday 11:00 AM – 5:00 PM